Saturday, February 1, 2014

Does Your Bank Read the News? Apparently, Chase Doesn't

I always tell my son something along the lines of "a little bit at a time adds up to something big." Not earth-shattering news. And I'm not sure he's really listening to me. But someone with a long list of stolen credit-card numbers is listening. Intently. And listening to the sound of ca-ching, as they charge your credit card $9.84 at a time.

Living in the age of internet rumors and dramatic Facebook alerts about whatever the fake freakout of the week is, I wasn't immediately alarmed about this whole $9.84 fraudulent charge thing. But then I heard it on the radio. I saw it on the news. And I looked into it. No foolin' this time.

The Better Business Bureau posted a scam alert last week advising people to look for fraudulent credit card charges on their bills. Specifically, a charge for $9.84 on your credit card bill. The "merchant" is typically a .com name of some sort.

I checked my statement. I found the charge. Yep, there was a charge for $9.84, as advertised. In my case, the merchant was listed as Nope, not the source of any recent purchases. Or non-recent purchases for that matter. Damn.

So, naturally, I started with my bank. For the purposes of this post, we'll call it "Chase." (Because it's Chase.) First I went to the website, we'll call it, and tried to search for 9.84. But you can't search. I found a link for security on the home page. Lots of links about their policies, but nothing about current alerts. But, eventually a link to a page that tells you how to report fraud by phone.

Excellent. This should be simple.